About Us


This web site is owned and operated by Coda Systems Limited. Contact details below.

Coda Systems Limited
Oak Road
Little Maplestead
Halstead
Essex
CO9 2RT United Kingdom

Phone: +44 (0)1787 478678

Email: sales [at] coda-systems [dot] co [dot] uk

VAT No: GB 341 6261 78

Registered in England: : 1470428

Making A Purchase


Delivery of your order will be subject to one of the following:
- An established credit account with Coda Systems Limited
- Online payment via secure SECPay payment system (More information at www.secpay.com or info@secpay.com)
- Satisfactory credit check

All prices, quotations and orders are in Sterling (£).

We accept Visa, MasterCard, American Express, Maestro, Switch, Solo and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling


UK Deliveries

Service
Cost
Post & Packaging
£5.95
Next day delivery before 12.00pm (exc Northern Ireland and Scottish Highlands & Islands)
£13.00
Next day delivery before 10.30am (exc Northern Ireland and Scottish Highlands & Islands)
£20.00


Test jigs will be sent using our carrier, 24hr service for mainland UK and 48hr service for Northern Ireland. Cost is dependant on the dimensions and weight of jig.

International Deliveries

Service Goods value
Cost
International Signed For up to £1000
£12.00


Orders with a value over £1000 will be sent using the customer's international carrier account.
Test jigs will be sent using the customer's international carrier account

If you do not have an international carrier account we will send your order using our international carrier at cost.

Cost is dependant on the dimensions and weight of jig.

Delivery Schedule


Orders received after 3.00pm will be dispatched the next working day.

Orders to be delivered by the customers own carrier and which are received after 12.00pm will be dispatched the next working day.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders


Orders will be dispatched complete unless otherwise instructed. If your item is not in stock, we will back order and provide you with an expected lead time. Part shipments can be requested on the online ordering system and we will indicate lead times.

There will be a delivery charge for each part shipment.

Tax Charges


VAT will be charged at 20% if the delivery address is in the UK.

VAT will not be charged for a delivery address within the EU if the customer placing the order is VAT registered.

VAT will not be charged for a delivery address outside of the EU.

Credit Card Security


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Contact Us


If you need to contact us, please email us at sales [at] coda-systems [dot] co [dot] uk, alternatively, you can contact us on +44 (0)1787 478678 or write to us at Oak Road, Little Maplestead, Halstead, Essex, CO9 2RT, United Kingdom

Privacy Policy


Coda Systems Limited . ("We/Us") are committed to protecting the privacy of those who access this website.

We will only collect personal information from you (e.g. name, address, telephone number, email address) which you have provided to Us voluntarily by registering on our website or contacting Us at our address or via our telephone number, or which you have sent to Us via an e-mail request. We will only use this information to respond to the enquiry or e-mail that you have sent to Us and provide you with new information about our products or promotional activities. This may necessitate, in certain circumstances, passing your personal information to a third party so that they can respond to your specific request, and you hereby consent to the use of your personal information in this way.

We may provide this personal information to third parties, for the purpose of improving this website and/or our services, but We will not sell, rent or market personal information collected from you to any third parties.

We may monitor and/or keep records of e-mail communications, which you send Us in the interests of our business.

This website uses cookies to record your visits to this website and logging your IP address. As you may be aware, no data transmission over the internet can be entirely secure. As a result, while We will always use reasonable endeavours to protect your personal information, We cannot guarantee the security of your personal information and the use of this website.

Cookies are used on this website to keep track of the contents of your quote or order, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

You can ask to review the personal information We hold about you and ask us to change or delete any of this information.

You can do this by emailing sales [at] coda-systems [dot] co [dot] uk or by writing to:

Coda Systems Limited
Oak Road
Little Maplestead
Halstead
Essex
CO9 2RT United Kingdom

We may change this privacy policy from time to time without notification and we therefore advise you to regularly review the policy when you visit this website.

Returns Policy


If you need to return any item, please contact Coda Systems Limited to discuss. We will endeavour to rectify the situation.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.